The 3 Keys to Customer Service

The 3 Keys To Customer Service

Anyone can learn how to build houses and buildings given the time and training. However, not everyone has the attitude needed to become a builder that customers want to work with. You might wonder why some builders, although they don’t have the fanciest, most high-tech tools, still get clients flocking to them. While others, with…

Mistakes in Sales That Builders and Contractors Make

Mistakes in Sales That Builders and Contractors Make

Builders and contractors think they’re not salesmen. But today’s way of selling isn’t like it was years ago… Today’s way of selling is all about building rapport and connecting with people. So if you’re married, have friends, “seeing” someone, or so much as had a conversation with someone in the last 24 hours… Then you’ve…

How to Deal With Unexpected Events at Work

How to Deal With Unexpected Events at Work

“Expect the unexpected.” That’s what people always say whenever an unforeseen event happens. No matter how much you prepare, one way or another, something unexpected will happen. It’s something that will cause you to make changes on your plans and schedules. So how do you deal with the changes that come after an unexpected event?…

Working With Indecisive Clients

Working With Indecisive Clients

Have you ever worked with a client who demands so much at the beginning of the project, only to change it DURING the project? Or a client who doesn’t seem to know what they want in the first place? Some clients can be a pain. However, clients are the lifeblood of a business. So regardless…

The Importance of Knowing the Competition

The Importance of Knowing the Competition

“What does it matter who I’m competing against?” Well, it does matter. Think of a game of chess. How can you win over your enemy if you don’t know or understand what they’re moves are? If you just blindly put your pieces out there without giving a care about them, do you think you’ll be…

Tips on Becoming a Confident Contractor

Tips on Becoming a Confident Contractor

What does it mean when you hear the word “confident”? Is it in the way someone talks or in the way they carry themselves? Every builder or contractor that I know has had their patience tested by clients. Whether it’s being questioned if they can really do what was promised, or being asked “do you…