Daily Archives: July 27, 2016

How to Deal With a Difficult Customer Without Losing Yourself in the Process

BlogBy Diana Afrondoza July 27, 2016

I know you’ve heard of the saying, “The customer is always right!” But how can you deal with a customer who is just so wrong but thinks that they are right and is really starting to get into your nerves? What’s worse is you get yelled at and you go home feeling so low. Thinking…

Phone Etiquette

BlogBy Diana Afrondoza July 27, 2016

Here’s some useful tips on phone etiquette… When answering the office phone or mobile with an unknown or a client number, here’s what to do. So for example if an unknown or client number is calling my mobile phone, it will be something along the lines with me answering, “Natasa speaking, how can I help?”…